Frequently Asked Questions

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FAQ

How Do I Create an Account?

1.To create an account, simply click the account icon in the top navigation bar. Enter your email address and password as prompted, then click the "Register" button to complete the process.

2.Once you register as a member, you'll receive regular updates about our latest products, promotions, and special offers directly from our website!

Do I Have to Pay Shipping Fees?

Standard shipping is free for orders over USD 59 within the United States. For orders under USD 59, a standard shipping fee of USD6.99 will apply. If you prefer expedited shipping, it is available for an additional fee of USD 12.99.

How to Track My Order After Shipping?

After your order has been dispatched, you will receive a confirmation email containing tracking information. The tracking link will be provided based on the carrier used for your shipment. You can easily monitor the status of your package through the tracking link provided.

What Payment Methods Do You Accept?

At Oh,XIYU。 we provide a variety of secure and user-friendly payment options while ensuring your privacy and online safety.

We accept the following payment methods:

PayPal
Credit Cards: Visa, MasterCard, American Express, Discover
Digital Wallet ：Google Pay ，Apple Pay

Please note that we do not accept personal checks, money orders, direct bank transfers, or cash on delivery.

Is It Safe To Shop On Oh,XIYU?

1.Absolutely! Shopping on Oh，XIYU is secure. When you make a purchase using your credit card, all your information is processed on an SSL-secured webpage. This means your data is encrypted and sent directly to our trusted credit card provider’s network for authorization and approval.

2.Rest assured, your credit card information is not stored on our servers, ensuring your privacy and security. We adhere to industry standards and regulations to provide a safe shopping experience.

How Do I Apply a Coupon Code?

To use a coupon code, simply enter the code in the designated field on the checkout page and click "Apply" to activate the discount.

Where Do You Ship From?

We ship all orders from our warehouse located in the United States for orders within the U.S. For orders outside the U.S., shipments will be dispatched from our warehouse in Hong Kong. This allows us to ensure faster processing and delivery times based on your location.

What Should I Do If I Have After-Sale Issues?

We offer a 30-day no-questions-asked return and exchange policy, starting from the delivery date. If the return or exchange is not due to a quality issue, the buyer is responsible for return shipping costs.

We also provide a 365-day warranty on all our products.

For more details, please visit our policy page.

Return, Exchange & Warranty Policy

We offer a 30-day no-questions-asked return and exchange policy. If the return or exchange is not due to a quality issue, the buyer is responsible for return shipping costs.

We also provide a 365-day warranty on all our products.

What should I do if I face an error during checkout?

If you experience an error during the checkout process, first try refreshing the page or clearing your browser's cache and cookies. If the issue continues, please don’t hesitate to reach out to our customer service team for immediate assistance. We’re here to help you complete your order smoothly!

FAQs for the Oh,XIYU XY1 Professional Electric Body Brush

Why Choose the Oh,XIYU XY1?

The XY1 is a fully automated electric body brush designed to transform your skincare routine. Its advanced oscillating technology dives deep into pores for superior cleansing and effectively removes dead skin cells, far surpassing traditional brushes.

With dual-speed settings, this versatile brush caters to your needs—offering gentle exfoliation or a thorough cleanse. Specialized brush heads ensure every part of your body is pampered, leaving your skin smoother, softer, and rejuvenated. Upgrade to effortless, spa-like care today!

What skin concerns does the brush help address?

The XY1 is designed to address various skin concerns, including clogged pores, uneven texture, and dryness. Its gentle exfoliation helps remove dead skin cells, promotes natural skin renewal, and enhances overall skin smoothness and hydration, leaving your skin looking healthier and more radiant.

Is the brush waterproof?

Yes, the XY1 is built with IPX7 waterproof technology, ensuring it is completely safe to use in the shower or bath. Its durable design protects against water immersion, making it a reliable and convenient addition to your daily skincare routine.

How do I clean and maintain the brush?

After each use, rinse the brush head thoroughly with water to clean it, then place it in a well-ventilated area to air dry.

Does the brush come with a warranty?

Yes, the Oh，XIYU XY1 Electric Body Brush comes with a 365-day warranty.

Can I use the brush if I have sensitive skin?

Absolutely! The brush is crafted with soft, skin-friendly PBT bristles that provide a gentle yet effective cleanse, making it ideal for sensitive skin. Its dual-speed settings allow you to customize your experience for maximum comfort. Designed to glide smoothly over your body, the brush ensures a soothing and enjoyable skincare routine while delivering excellent results.

How often should I replace the brush heads?

We include three complimentary brush heads with your purchase. Additionally, you can purchase three more compatible brush heads separately. For optimal hygiene and performance, it's recommended to replace the brush heads every 2-3 months, or sooner if they show signs of wear. You can switch between different brush heads depending on your bathing method.

How long does the battery last after a full charge?

The rechargeable battery supports 4-5 hours of continuous use on a full charge, making it perfect for extended skincare routines. With regular daily use, it can last up to 15-20 days before needing to be recharged.

Can the brush be used with any body cleanser?

Yes, the brush is perfectly compatible with various body cleansers, especially gentle and non-abrasive formulas. Its design ensures an effective cleanse while pairing seamlessly with your favorite shower products.

Is the brush suitable for travel?

Definitely! Its compact, lightweight design and long-lasting rechargeable battery make it an excellent travel companion. Easy to clean and carry, it’s the perfect tool to keep your skincare routine on track wherever you go.